FAQs
Where are Earthwear’s stores located? – (is it necessary to have e- Mail, WhatsApp etc for a store location question)
You can visit our stores at:
• 14B Lake View Road, View Point, Kolkata 700029
• New Alipore, 592, Block-O, Kolkata-700053.
CF330, Sector 1, Salt Lake, Bidhannagar, Kolkata, West Bengal
700064
• Avani Riverside Mall, Shop no. 40, 2nd floor, 32 Jagat Banerjee
Ghat Road, Howrah -711102
• Email your order to us at: connect.earthwear@gmail.com
• Call in to place your orders on +91 9830107693
• Place an order via WhatsApp at: +91 9830107693
Do I have to sign up with Earthwear while making a purchase from the website?
It isn’t necessary for you to create an account while shopping on
Earthwear; you can simply proceed as a guest shopper. However
we recommend you do sign up with us as you would receive
several benefits like special offers, discounts and notifications for
the latest products and collections!
Will you share my information with others?
We, at Earthwear, value the privacy of our customers and we never use or disclose any information provided by our customers such as name, address, email address or phone number to any third party sources.
How does the Refund process work?
We work to provide the most hassle-free online shopping experience so that you are covered and your money is safe.We endeavour to replace the product with an identical product. We may also offer a similar product of same or lower value as replacement.We may suggest issuing you with a credit note, which can be utilised for shopping from this website within 90 (ninety) days from the date of issue.In case you are not entirely satisfied with the replacements suggested, we will refund the entire amount paid by you. After confirmation from you, we will intimate our payment partner to initiate refund process. We will keep you informed and updated throughout the process.
Why isn’t the refund reflecting in my bank account?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same.Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will be glad to help you.
Is it safe to use my credit/debit card online on the website?
We do not store credit/debit card information on our website. Your card information is safe with our payment solution providers – CCAvenue.
Which method of payment is accepted? (what are the accepted cards?)
We accept all credit cards, debit cards, net banking & digital wallets (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.
Can I change my billing address?
You can change your billing address at any time before, after or during the shopping process. Once you confirm the payment of the items in your shopping cart, the order is considered as final and post that the billing address cannot be modified.
What are the delivery charges?
Delivery charges are Free for any purchase from our website .
