Exchange and Return policy

We, at Earthwear, already love you since you love handmade ! The Earthwear team is dedicated to providing you with high-quality clothing and craft products with a seamless shopping experience. To ensure a smooth return / exchange process, please read our policy below.

  1. 1. Exchange : We accept exchanges of a product within 7 days from its receipt at the customerā€™s end.

  1. 2. Exchanges will be processed for a product of the same value or higher for size or any other reason. If the exchanged item has a higher value, you will be required to pay the price difference. If you wish to exchange it at a later date, a Store Credit will be e-mailed to you, which will be valid for 12 months from the date of issue. This Store Credit will be available as a unique discount code for one-time use only.

3. An exchange fee of Rs 150 will be charged for scheduling a reverse pick up of the product and for sending the exchanged piece back. This payment should be made via UPI on 9830434743 and screenshot should be shared over whatassp on the same number giving order number details. Once that is done, our team will arrange for the pick up and co-ordinate with you for your exchange.

4. SALE items - Items on sale are NOT eligible for return or exchange.

5. Refund :- We do not issue refunds, we permit exchanges only. However, if the product delivered has a quality/ manufacturing defect, we are committed to exchange the defective product without any additional exchange fee, or issue a Store credit or Refund. Please click a picture of the defect and email it to connect.earthwear@gmail.com within 3 days of receipt of the product at your end, for us to provide a replacement /refund at the earliest.Ā Refund will be made in the original payment account of the payer within 3 working days of receipt of the product back to our head office.

  1. 6. Please note that most of Earthwearā€™s processes are handmade and may have small irregularities. This is the beauty and inherent nature of a handmade product. These irregularities will not fall in the category of defects.It is the discretion of Team Earthwear to decide the presence/absence of defects.

Procedure for return of products for replacement/ exchange purpose

1. Contact us via email atĀ connect.earthwear@gmail.comĀ or WhatsAppĀ on 9051762489 within 7 days of receiving your order to initiate an exchange request.

2. Please provide the following information in your exchange request:

  • Your order number
  • The item(s) you wish to exchange
  • The reason for the exchange
  • Your preferred size
  • in case another product is required in exchange, a picture of the new product

  1. 3. Once we receive your exchange request, our team will review it and respond to you as soon as possible with details of additional payments. Please note that exchange fee of Rs. 150/- will be charged for all exchanges. After payment of additional charges and sharing screenshot, our team will arrange for a pick up by our delivery partner and provide you with further instructions.

  1. 4. Please note that in case pickup of product from your location is not possible by our courier partners, we shall instruct you to ship the product through any similar courier on your risk and responsibility. In that case, the exchange fee will be Rs 100/-.

  1. Contact Information: If you have any other queries regarding the exchange process, please drop us a message through our whatsapp chat facility or via email to connect.earthwear@gmail.com.Ā We will be happy to help you through the process.

Ā Thank you for choosing Earthwear! We appreciate your understanding and support.