Returns & Exchanges
Before you process your return, please note that all our Earthwear products are handcrafted by rural artisans from different parts of the country. Every product is unique and does not resembles the other. Hence, let's not think about any irregular pattern or weave as a defect.
On the other side, we will happily accept the return of or exchange the product free of cost within 15 days from date of delivery and without any hassle if you are not satisfied for any reason.
Below is our return & exchange policies for better understanding.
Return and Exchange Policy
- You can call us on +91 9830107693 or e-mail us at email@example.com within 15 days from the date of delivery.
- Please mention your order number in the subject line.
- Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a salable condition.
- We request you to maintain the original packaging of the items to be returned, including the Earthwear tags.
- The items for reverse pick up will be picked up within 5-7 business days from the date of request.
- In the case of exchanges, your new order will be dispatched to you within 5-7 business days after we receive the earlier shipment.
Please Note: Some of the pin codes are not feasible for reverse pick up. In that case, the customer will need to send it back.
For transactions made through Credit Card/Debit Card/Net banking, Wallets or Cash on Delivery, the refund will be made to your bank account.
Please Note: The shipping charges (for orders below or equal to INR 1000) will not be refunded.